Privacy Policy

**1. Introduction**

Welcome to What's Wrong With Grounding by Light Language Messagaes. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our services via our website,whatswrongwithgrounding.com, or other means.

2. Data Controller

Light Language Messages, located at Zoetermeer, the Netherlands, is the data controller responsible for your personal data.

3. Personal Data We Collect

We collect the following types of personal data:

• Contact Information: such as your name, email address, and telephone number.
• Interaction Data: information from your interactions with our services, including IP addresses, device information, and viewed pages.
• Financial Information: payment details, which are processed by our secure payment processors.

4. How We Collect Personal Data

We collect data:

• Directly from you when you provide it to us (e.g., when ordering our course).
• Automatically as you navigate through the site (information collected via cookies and analytics tools).
• From third parties, such as social media networks (when you interact with our services through these platforms).

5. Purpose of Processing Personal Data

Your data is used to:

• Provide, operate, and maintain our services.
• Improve, personalize, and expand our services.
• Understand and analyze how you use our services.
• Develop new products, services, features, and functionality.
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
• Send you emails.
• Find and prevent fraud.

6. Legal Basis for Processing

We process your personal data under the following legal bases:

• - Consent: where you have given clear consent for us to process your personal data for a specific purpose.
• - Contract: the processing is necessary for a contract you have with us.
• - Legal Obligation: the processing is necessary for us to comply with the law.
• - Legitimate Interests: the processing is necessary for our legitimate interests or the legitimate interests of a third party.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Data Protection Rights

Under GDPR, you have the following rights:

• - Access: You have the right to request copies of your personal data.
• - Rectification: You have the right to request correction of any inaccurate or incomplete data.
• - Erasure: You have the right to request erasure of your personal data under certain conditions.
• - Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• - Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• - Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

9. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our services and hold certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at michiel at whatswrongwithgrounding